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Drymix: The most up-to-date tools and interface (Continuity and transformation)
We have also upgraded our MS Dynamics software to make our system more efficient and secure. Our purchase approval system, as well as our invoicing system, have been automated to streamline processes.
Drymix: Brand renewal and revitalisation (Continuity and transformation)
Espace Maison: Completing our product database for the online shop
(Efficiency and resilience)
This year’s objective was to complete the digitalisation of the product database for the e-commerce platform. The completion rate is currently at 97%. The task was both lengthy and complex as it involved creating a digital repository for over 20,000 products, with descriptions, detailed specifications and photos. The digitalisation exercise further allowed Espace Maison to review and optimise the procurement and warehouse management processes.
To ensure error-free deliveries, we recognised the need to improve the follow-up of deliveries and provide proof of delivery as quickly as possible to improve the service quality. Thus, digital delivery notes were introduced. Moreover, through our Club Espace Pro (CEP) Mobile App and E-Ticketing System, orders can be tracked and electronic invoices can be sent.
Gros Cailloux: Goal tree system and new SOPs (Efficiency and resilience)
A new methodology was implemented for defining and assigning KPIs for Heads of Departments, using the Goal Tree approach.
This methodology allowed managers to explicitly define their goals, analyse the current situation against the necessary conditions, communicate what needs to be done and in what sequence. By doing so, an action plan was developed, leading to the implementation of new SOPs. Consequently, employees are able to better understand the goals to be achieved and how to get there.
Backed by our 25 years of experience in Mauritius and having successfully obtained the certifications for our products and facilities under Mauritian and European norms, we decided to renew and revitalise the brand with a dual approach of (1) rationalising the product range based on new segmentation and (2) refreshing our logo and visuals. Our tagline changed from “Le spécialiste des mortiers” to “L’expert des mortiers”, and the brand’s logo and visuals were also refreshed to reflect the change.
CORPORATE FINANCIAL GOVERNANCE STATEMENTS
UBP INTEGRATED REPORT 2022 79
OUR PERFORMANCE