Page 47 - flipbook-ubp-IR

Completed
Ongoing
• The Group has diversified and expanded its operations via its local and international subsidiaries. This enables the Group to have a globally diversified portfolio, thereby reducing the overall impact of adverse macroeconomic conditions.
• The Group has a (i) Business Development Function as well as a (ii) Research & Development professional responsible for the development of new market avenues.
• The Communication departments of the Group also regularly conduct surveys.
• A customer hotline has been launched in 2022, aiming to improve product knowledge and customer service.
• At Group level, we regularly analyse and track the political landscape to identify and foresee any unfavorable development.
• We are planning to dispose of our interests in UGPL and UBP Madagascar due to the unstable political situation prevailing in Sri Lanka and Madagascar respectively.
• A list of alternative suppliers is regularly updated to ensure that there is no disruption in the supply of goods and services.
• Due to the recent pandemic, our teams are now fully equipped to follow all marketplaces, taking into account the new conditions and the advice given by the local authorities. We now have a greater capacity to expeditiously identify, address and learn from significant issues resulting from major health crises by building on our prior experience and lessons learned through our successful COVID-19 response.
OUR CORPORATE FINANCIAL PERFORMANCE GOVERNANCE STATEMENTS
Risk monitoring and reporting
UBP INTEGRATED REPORT 2022 45