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OUR PERFORMANCE
Getting closer to our customers ... opening the channels!
(Efficiency with resilience)
Product and Brand Communication: Strengthening the relationship
As Drymix embarked on a journey to revamp its brand, it faced the challenge of increasing the appeal and building consumer confidence in the quality of its products, which comply with international standards for the industry. To achieve this, we reviewed our communication channels and increased our presence through our resellers, hardware stores and masonry customers to ensure we become the preferred choice for construction professionals (contractors, site managers, architects, etc.).
Customer Care Centre: Centralised customer support
Since March 2022, UBP’s Customer Care Centre has endeavoured to respond promptly to customers’ queries at no additional charge. The assistance provided by our Customer Care Centre includes:
Responding to queries about products and services for UBP, Premix and Drymix.
Providing quotations.
Providing assistance via dedicated technical sales representatives.
“The introduction of our
hotline allows us to establish a personalised relationship with customers across UBP, Premix and Drymix. This ensures that our services fully meet their expectations. We will soon be conducting a major satisfaction survey to gain insights into our performance and what can be improved. Additionally, having a common centre to service UBP, Premix and Drymix has brought our teams closer together”
says Pervenche Quenette, Sales Manager at UBP.
UN SEUL NUMÉRO
BLOCS • AGRÉGATS • BÉTONS • MORTIERS
HOTLINE GRATUITE !
Pour contacter le Customer Care Centre de la UBP, composez le 800 11 22 ou envoyez un e-mail à l’adresse customercare@ ubpgroup.com.
CORPORATE FINANCIAL GOVERNANCE STATEMENTS
Following up on the customers’ order and delivery. Handling of complaints.
Service disponible du lundi au vendredi, de 8h à 17h.
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